In a healthcare system stretched to its limits—with staff shortages, aging populations, and rural hospital closures—one Pittsburgh-based company is taking on one of the industry’s most unaddressed challenges: hospital operations.
TeleTracking, founded in 1991, isn’t in the business of making clinical decisions. Instead, it focuses on everything around patient care: coordinating patient transfers, managing room turnover, tracking equipment, and optimizing staff movement. With its flagship platform, Operations IQ, the company brings real-time visibility and AI-powered insight to the inner workings of hospitals and health systems—functioning as a logistics engine for modern healthcare.
“Clinical decision-making is just one part of the equation. The other part, that we’re solving is ensuring patients have access to care in the first place and that caregivers have the time and capacity they need to treat them,” says co-CEO Chris Johnson, who just marked his 10th year at the company. A GE Healthcare alum, Johnson was drawn to TeleTracking for what he calls its “David vs. Goliath” narrative: a focused, mid-sized company that is taking on an $8 trillion industry plagued by inefficiency.
The stats back him up. Over 12 million patients have been served through TeleTracking’s systems. Its tools have helped hospitals cut emergency department wait times by 70%, reduce hospital length-of-stay by an average of 18.2 hours, and turn over rooms in under 25 minutes—major successes for both care quality and operational performance.
Today, TeleTracking operates in over 200 health systems and nearly 1,000 hospitals across the U.S., Canada, the U.K., and Germany, with growing footprints in Asia and the Middle East.
And it’s not just about efficiency. During the COVID-19 pandemic, the company worked with the U.S. Department of Health and Human Services to coordinate data from 6,400 hospitals. That real-time insight allowed federal agencies to direct critical resources—PPE, therapeutics, staff—to where they were needed most. “We gave them the visibility they desperately needed,” says Johnson. “It literally saved lives.”
As healthcare delivery becomes more complex—especially with the increasing need to shift patients between tertiary, secondary, and step-down care—TeleTracking’s real-time logistics capabilities are more vital than ever.
While its technology is cutting-edge, Johnson points to the company’s deep clinical operations expertise as its true differentiator. Many of its 225 employees come from clinical backgrounds, giving them credibility with on-the-ground staff that helps drive real, lasting change.
In June 2025, TeleTracking’s market leadership and operational expertise helped seal a major partnership with Palantir, one of the world’s leading AI companies. Together, they aim to push the boundaries of hospital coordination, efficiency, and financial performance.
Though it competes on a global stage, Pittsburgh remains central to TeleTracking’s identity. “Between Carnegie Mellon, Pitt and the healthcare ecosystem here, we’ve got a pipeline of talent and expertise that’s helping us attract clients from major cities around the US and around the world,” says Johnson.
At a time when hospitals are being asked to do more with less, TeleTracking is proving that smarter systems—not just more staff or space—are key to healthcare’s future.
